Frequently asked questions

For the desktop version, an up-to-date browser like Google Chrome or Microsoft Edge is recommended with a stable internet connection. For mobile/tablet, the latest version of iOS or Android is recommended.

Through the settings button at the top right, you can click on Support. Here you can contact our support center. You can also email support@minutetrack.app or call +31 (0)88 5054330 (monday-friday 08:00AM-05:00PM CET/CEST)

Absolutely, we would love to hear from you! You can do this via customer service, reachable at support@minutetrack.app or via the support button at the top right of the website.

At the dashboard, you see an overview of your tasks, upcoming meetings, and notifications. If you have the mobile app set up, you will receive push notifications for your new tasks and tasks that are almost due.

MinuteTrack is unique in several ways, and here are some of its many advantages:

Structure
MinuteTrack is designed for structured meetings and minute-taking. We believe that a clear decision list is much more efficient than extensive minutes that are (almost) never reread. Our software is tailored for this: discuss relevant agenda items, make decisions, and briefly and concisely record them in the decision list. All participants automatically receive their own actions in their task list. This way, you truly make progress and endless meetings become a thing of the past!

Complete minutes
Other meeting participants can watch in real-time/live what is being minuted, so you can immediately ensure the creation of complete minutes, leaving little to no work after the meeting!

Complete agendas
With meeting series, you assign your agenda to the next meeting, ensuring no information gets lost.

Automatic task list
MinuteTrack ensures that actions from meetings automatically appear in your task list. You can find them under my tasks, from where you can easily pick them up. Once completed, this is also reflected in the minutes and they won't carry over to subsequent meetings, allowing you to focus on only the relevant actions during the meeting.

Tracking of changes
Quickly see what has changed during a meeting series in the minutes, actions, and decisions made. This prevents disputes and allows you to precisely track the progress of a project.

At the top right of the screen, there is a bell icon. Clicking on this will take you to all notifications. Here you can also adjust the settings.

You can reset your password on the login screen by clicking on 'Reset Password'. We will send an email to the provided email address with a 'Reset Password' button. When you click on this button in the email, you can immediately enter a new password.

While making the minutes, you can add an attachment to each agenda or minutes item. You do this by clicking the three dots on the right side of the line and then choosing an attachment. You cannot add attachments to the meeting at the main level, but you add them at the line level. This way, you have the attachments exactly where you need them.

You do this by adding the topics as references in the 'References' menu option. The decisions you make during your meeting can then be linked via the reference. This way, you build up a file per project, quote, or other freely configurable category.

No, tasks can currently only be assigned from meetings; they will appear in the task list when the meetings are concluded. The creation of standalone tasks will be available soon.

To cancel or change a license, go to Workspace » Settings » Billing Settings. Under this tab, you can find all settings related to licenses, including canceling licenses.

Each user needs one MinuteTrack PRO license. The licenses are transferable, as they are not bound to one user. So, you only pay for the employees who use the app. You pay per 'active' employee. Furthermore, it's good to know that you only need one license per person and can join an unlimited number of workspaces. So, if you work for multiple companies or want to use MinuteTrack for your association, you don't need an extra license. Which workspace your account is assigned a license from is determined by you (or the workspace owner).

MinuteTrack has one complete package. It costs €9.95 per month or €99.50 per year per license. When you subscribe for a year, you get 2 months for free (17% discount). It's good to know that you only need one license per person and can join an unlimited number of workspaces. So, if you work for multiple companies or want to use MinuteTrack for your association, you don't need an extra license.

Yes, information and manuals can be found on our website under the FAQ and in our blog articles. Furthermore, there are several videos on our YouTube channel that can help you get started. If you can't figure it out yourself, our customer service is ready to help you!

Here are some links and contact details:

FAQ: https://minutetrack.app/en/faq/
Blogartikelen: https://minutetrack.app/en/blogs/
YouTube: https://www.youtube.com/@minutetrack
Email customer support support@minutetrack.app
Phone customer support +31 (0)88 505 4330

A role includes the rights to view, modify, create, or delete documents / information in an organization. A team is a group of people with access to specific meetings/minutes.

MinuteTrack is available in Dutch and English.

All participants can see in real-time what is being minuted. However, the minutes can only be updated by the chairperson or note-taker of the meeting. When creating a new meeting, the organizer can set roles and choose who will be the note-taker and chairperson. Only one person can take minutes at a time. You can easily take over minute-taking from each other by clicking on the 'Start taking minutes' button at the top right.

In every meeting, you have the option to add external participants. If they also have an email address, you can choose to send the minutes as a PDF to the external participant after the meeting.

Yes, when creating a meeting, you can add both internal and external participants. An internal participant is someone who is in your workspace. To invite someone who is not connected to your workspace, invite them as an external participant. People who are not at the meeting but need to be informed with the minutes are added as Informed Users.

You can invite your colleagues to your 'workspace'. Do this by going to workspace » users. You can add colleagues to a specific team via workspace » teams. Once your colleagues are added to the workspace, you can also invite them to meetings and collaborate on creating decision lists.

When opening a meeting, you will find various buttons at the top. With the "PDF" button, you can retrieve the agenda or minutes as a PDF and forward them to the participants. When you conclude your meeting with the "Finish" button, you get the option to automatically send the minutes as a PDF to the participants. Even after concluding, you can still do this automatically with the "Share minutes" button.

After making the minutes, you will find the PDF button at the top left. With this, you can export the minutes or agenda as a PDF. Other data cannot currently be exported.

Private decision lists are hidden from everyone who is not added to the participants or informed users, so you can include sensitive information in your decision lists without anyone being able to access it.

Within the app, go to ‘Meetings’ and create a new meeting. You will go through several steps to set up the meeting. Once the meeting is created, you can click on the 'Start' button under the 'Minutes' section. Now you can add the agenda items.

You can upload your own letterhead with logo and texts. Do this by filling an A4-sized image with your letterhead. An A4 paper image template can be downloaded via our app in JPG or PSD format. You can upload your letterhead via the "Workspace" tab, then "Settings", and then "Letterhead". From there, you will find the necessary steps and templates.